Last updated: 14 September 2026
These terms are an agreement between you and [LEGAL ENTITY NAME] (“we”) covering the Norra app and this website. By using Norra you accept them.
Norra estimates calories and macronutrients from photographs. These are estimates, not measurements. Portion size, preparation, hidden oil and sugar, and ingredients you cannot see all affect the true figure, and the app will sometimes be wrong — including about what a food even is.
Where a nutrition label is legible in your photo, the app uses it. Otherwise it is reading appearance. Treat the numbers as a well-informed approximation and correct anything that looks off — the app lets you rename items, change portions and remove them.
Calorie targets come from the Mifflin-St Jeor equation and an activity multiplier, which are built on population averages and will not fit every individual exactly.
An anonymous account is created when you first open the app. You may link it to Sign in with Apple. You are responsible for activity under your account, and for the accuracy of the measurements you enter — the targets are only as good as the inputs.
You must be at least 13 to use Norra.
Norra offers a free tier with a limited number of scans. Full access requires a paid subscription.
Refunds are handled by Apple under their policies, not by us. Contact Apple Support to request one.
You agree not to:
We may suspend accounts that do these things, including without notice where the abuse is ongoing.
Your photos and logs remain yours. You grant us a limited licence to process them solely to provide the app’s features — which means sending an image to an AI provider for analysis and storing the result in your log. We do not claim ownership and we do not use your photos to train models of our own. See the Privacy Policy for detail.
We aim to keep Norra running but do not guarantee uninterrupted service. Analysis depends on third-party AI providers, and an outage at one of them can interrupt scanning. Features may change or be withdrawn; if we materially reduce what a paid subscription includes, we will tell you first.
The app is provided “as is”. To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We are not liable for indirect or consequential loss, or for decisions you make based on the app’s estimates. Our total liability is limited to the amount you paid us in the twelve months before the claim.
Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or fraud. Consumers retain their statutory rights.
You may stop using Norra and delete your data at any time. We may terminate or suspend access for breach of these terms. Sections 5, 7 and 9 survive termination.
We may update these terms; material changes will be notified in the app before taking effect. Continuing to use Norra after that means you accept them.
These terms are governed by the laws of [JURISDICTION], and the courts there have exclusive jurisdiction, without affecting mandatory consumer protections in your country of residence.