Norra

Terms of Use

Last updated: 4 October 2026

These terms are an agreement between you and Hassan Ahmed, a sole trader based in Pakistan (“we”), covering the Norra app and this website. By using Norra you accept them.

Norra is not medical advice. It estimates nutrition from photographs, suggests meals, and calculates targets from standard formulas. It is a wellness tool, not a medical device, and it cannot diagnose, treat or prevent anything. Talk to a doctor or dietitian before changing how you eat — particularly if you are pregnant, breastfeeding, under 18, have a history of disordered eating, or manage a condition such as diabetes or kidney disease.

1. What Norra does, and how accurate it is

Norra estimates calories and macronutrients from photographs. These are estimates, not measurements. Portion size, preparation, hidden oil and sugar, and ingredients you cannot see all affect the true figure, and the app will sometimes be wrong — including about what a food even is.

Where a nutrition label is legible in your photo, the app uses it. Otherwise it is reading appearance. Treat the numbers as a well-informed approximation and correct anything that looks off — the app lets you rename items, change portions and remove them.

Calorie targets come from the Mifflin-St Jeor equation and an activity multiplier, which are built on population averages and will not fit every individual exactly.

2. Meal suggestions

Norra can suggest what to eat next based on what you have logged and how much of your target is left. These are ideas, not recipes and not dietary advice. Calorie figures for a suggested meal are estimates for food that does not exist yet, so they depend entirely on what you actually make and how much of it you eat.

Allergens and dietary restrictions: suggestions are checked against what you told us twice — once when the suggestion is generated and again against the result. Neither check is a substitute for reading a label or asking what is in something. If you have a food allergy, verify every ingredient yourself. We cannot guarantee a suggestion is free of anything.

Anything you type into the suggestions box is sent to an AI provider to be read. Do not put personal or sensitive information there.

3. Your account

An anonymous account is created when you first open the app. You are responsible for activity under your account, and for the accuracy of the measurements you enter — the targets are only as good as the inputs.

You must be at least 13 to use Norra.

4. Subscriptions and billing

Norra offers a free tier with a limited number of scans. Full access requires a paid subscription.

Payment is charged to your Apple ID at confirmation of purchase.
Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period.
Your account is charged for renewal within 24 hours of the period ending, at the rate shown at purchase.
Manage or cancel in Settings → Apple ID → Subscriptions on your device. Deleting the app does not cancel a subscription.
Where a free trial is offered, any unused portion is forfeited if you buy a subscription during the trial.
Prices are shown in the app before purchase and may vary by region. We may change prices for future periods with notice.

Refunds are handled by Apple under their policies, not by us. Contact Apple Support to request one.

5. Acceptable use

You agree not to:

Use the app to analyse images you have no right to use, or images of people who have not consented.
Attempt to extract our API credentials, bypass scan limits, or automate requests at scale.
Reverse engineer, resell, or redistribute the app or its output as a competing service.
Upload unlawful, abusive or harmful content.

We may suspend accounts that do these things, including without notice where the abuse is ongoing.

6. Your content

Your photos and logs remain yours. You grant us a limited licence to process them solely to provide the app’s features — which means sending an image to an AI provider for analysis and storing the result in your log. We do not claim ownership and we do not use your photos to train models of our own. See the Privacy Policy for detail.

7. Availability

We aim to keep Norra running but do not guarantee uninterrupted service. Analysis depends on third-party AI providers, and an outage at one of them can interrupt scanning. Features may change or be withdrawn; if we materially reduce what a paid subscription includes, we will tell you first.

8. Disclaimers and liability

The app is provided “as is”. To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We are not liable for indirect or consequential loss, or for decisions you make based on the app’s estimates. Our total liability is limited to the amount you paid us in the twelve months before the claim.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or fraud. Consumers retain their statutory rights.

9. Termination

You may stop using Norra and delete your data at any time. We may terminate or suspend access for breach of these terms. Sections 6, 8 and 10 survive termination.

10. Changes and governing law

We may update these terms; material changes will be posted here, with an updated date, before taking effect. Continuing to use Norra after that means you accept them.

These terms are governed by the laws of the Islamic Republic of Pakistan, and its courts have exclusive jurisdiction — without affecting any mandatory consumer protections you have where you live, which this clause cannot and does not remove.

11. Contact

support@trynorra.app