Norra

Support

Email support@trynorra.app and you will get a reply from a person, usually within two working days.

Common questions

A scan got the food wrong

Tap the name of any item on the result screen to correct it, or change the portion to Small, Regular or Large. Corrections update the day's totals immediately. An estimate from a photo is an estimate — the per-item breakdown exists so you can fix the one thing that is off rather than discard the whole meal.

I paid but Norra still says Free

Open the paywall and tap Restore purchases. Subscriptions are tied to your Apple ID, so a reinstall or a new device recovers them without paying again. If it still says Free afterwards, email us with the Apple receipt and we will sort it out.

How do I cancel?

Cancelling is handled by Apple, not by us: Settings → your name → Subscriptions → Norra → Cancel. You keep access until the end of the period you have already paid for. Deleting the app does not cancel a subscription.

Scanning says it cannot reach the server

Norra reads photos on our server, so it needs a connection. If you are online and it still fails, force-quit the app and try once more. If it persists, it is our problem rather than yours — tell us and we will look at the logs.

Delete my data

Open the You tab → Delete my account. That removes your account and the data held against it, immediately and without asking us. Your food log lives on the device, so deleting the app removes that with it. See the Privacy Policy for the detail.

Is Norra medical advice?

No. It is a wellness tool that estimates nutrition from photographs. It cannot diagnose anything, and it is not a substitute for a doctor or a dietitian. Talk to a professional before making a significant change to how you eat.